Materialize

Introduce your business and what you do there.

I’m the president and founder of Driven by Safety, a remote alcohol-monitoring system. We have over a thousand drivers who utilize our system to test for alcohol levels remotely.

What challenge were you trying to address with Materialize Labs?

We were previously relying on an offshore provider, who had developed our website and database. We were experiencing a host of issues, like bad code and unneeded features. We relied on Materialize Labs, a local provider, to resolve all of these bugs and problems. This was critical because our users rely on our service to stay out of jail—especially if they’re on probation for a DUI.

What was the scope of their involvement?

They configured our AWS and database. Our previous database wasn’t saving information; the previous team had dealt poorly with portal scripts and cron jobs, which were misfiring as a result.

Materialize Labs quickly identified the issue and upped our server capacity, which solved the problem immediately. Then, the team replaced our badly-written scripts. Everything started saving after that, and the system ran even faster.  

What is the team composition?

We worked with two teammates.

How did you come to work with Materialize Labs?

I was looking for a local provider. I met up with Alex (Founder & Principal Engineer) in person, and he was able to identify precisely what the issues were.

How much have you invested with them?

We’ve spent around $53,000.

What is the status of this engagement?

We started working together in February, and it’s an ongoing partnership.

What evidence can you share that demonstrates the impact of the engagement? 

They’re very thorough in their delivery. They can do it fast, but they’ll also do it right. They met all of our deadlines. Everything works like it’s supposed to, now.

How did Materialize Labs perform from a project management standpoint?

They kept me informed on everything. They updated me through JIRA, Slack, and Google Docs, all of which they leveraged very skillfully. There was also an email trail for everything they did. I was kept in the loop at all times.

What did you find most impressive about them?

Both their quality and speed are phenomenal. When an app developer appraised their code, they saw that it was very good quality. I also never had to micromanage them.

Are there any areas they could improve?

No, not really. They did everything that I asked.

Do you have any advice for potential customers?

Just be honest. Transparency will get you very far.

Introduce your business and what you do there.

We're a railroad contracting business. We provide various services to the railroads in the United States. My role is director of technology and innovation.

What challenge were you trying to address with Materialize?

We needed to create a technology that would catch any mistakes before they impacted railroad operations.

What was the scope of their involvement?

I brought them an existing concept and told them what it was for. With them, we finished the system and made improvements to the concept I had in mind. They were involved every step of the way from design concepts to database optimizations.

What is the team composition?

I had one main point of contact. I also spoke to one of the engineers briefly.

How did you come to work with Materialize?

I found them on UpWork. They were able to understand the concepts that I was presenting very quickly.

How much have you invested with them?    

We've invested $70,000.

What is the status of this engagement?

We began working together in January 2020 and wrapped up in March 2020.

What evidence can you share that demonstrates the impact of the engagement?

We've seen a huge surge of downloads for our app and we're getting a lot of useful data from our users. It'll eventually turn into a new revenue stream for us, so it's extremely valuable.

How did Materialize perform from a project management standpoint?

I like to have an end of week review, a beginning of week outlook, in addition to regular calls. They were happy to do all of that.  I have no complaints about them at all, I'm extremely happy.

What did you find most impressive about them?

Communication is one of their strong points. I run a very strict project and I like to touch base numerous times weekly. For certain sections, they told me they could have it implemented within three days and they never missed a deadline.

Are there any areas they could improve?

They could benefit greatly from an in-house designer. For these projects, the design wasn't critical, but we’ll have to get that squared away for future projects.

Please describe your company and your position there.

Co-founder of a PE firm focused on eCommerce/DTC brands.

For what projects/services did your company hire Materialize?

Ongoing eCommerce development including but not limited to retheme(s), solving complex technical bugs other developers could not, site speed improvement, CRO tweaks, app development, etc...

What were your goals for this project?

Increase CR across our portfolio of sites.

How did you select this vendor?

Referral

Describe the project and the services they provided in detail.

Extensive amount of work was done by Alex and his firm to improve conversion rates across our portfolio of companies including but not limited to:

-Cleaning up messy spaghetti code.

-Executing rethemes while maintaining similar aesthetics.

-Increasing site speed.

-App development used for enhanced merchandising.

What was the team composition?

We deal with Alex directly, who then coordinates with his team. Alex doesn't appear to sleep, as he has replied to both myself and my team members late at night about last minute requests.

Can you share any information that demonstrates the impact that this project has had on your business?

We saw a notable increase in conversion rates across the board.

How was project management arranged and how effective was it?

Nordlinger jumped into our slack channels and BaseCamp/Asana to work with us directly. Flexible with work flow!

What did you find most impressive about this company?

Speed and quality of execution.

Are there any areas for improvement?

No

Introduce your business and what you do there.

I'm the VP of marketing at a smart food company. 

What challenge were you trying to address with Materialize?

We needed a partner to help us with our web development needs.

What was the scope of their involvement?

Materialize developed our website through Shopify. We had an initial codebase, but Materialize did a decent amount of work on the front- and backend. The site has a consumer-facing frontend, and they changed many elements on the backend. They continue to implement regular updates to bring our website to the next level. 

What is the team composition? 

We mostly work with Alex, who is our project manager. 

How did you come to work with Materialize?

I found them on Upwork

How much have you invested with them?

We've spent between $15,000–$20,000.

What is the status of this engagement? 

We started working with them in March 2019 and the relationship is ongoing. 

What evidence can you share that demonstrates the impact of the engagement? 

Materialize understands our needs, so they’ve been able to handle all the changes and updates that we wanted to make on a weekly basis. We wouldn't be able to grow nearly as fast if Materialize hasn't been making regular changes and optimizations to our website. 

How did Materialize perform from a project management standpoint? 

I hand off the projects to Alex, and he passes them on to his team. They’re very clear about how long the project will take, and they let us know immediately if there is a delay. It's never taken them more than a week to finish a project. 

What did you find most impressive about them?

We appreciate their personable approach and their responsiveness. They're real experts in what they do, so they’ve been able to meet all of our needs. Also, they're always willing to provide feedback and give advice.

Are there any areas they could improve?

No. We're satisfied with everything. 

Do you have any advice for potential customers?

Have an idea of what you want your website to look like and share your vision with them. Tell them about your brand and your company's goals. Materialize will do their best to bring your vision to life. 

Introduce your business and what you do there.

I'm a product manager at LF Stores, a women's clothing company.

What challenge were you trying to address with Materialize?

Materialize had been hired in the past to improve the functionality of three of our websites that were built by other developers and not performing well. We more recently hired them to develop and launch a fourth site.

What was the scope of their involvement?

Materialize developed an e-commerce website on Shopify from scratch, working with mostly provided designs. They built in features that allow for toggling between product swatches, corrected any bugs, and implemented custom code to ensure all the menus and other features worked properly. 

What is the team composition? 

We work with two main developers.

How did you come to work with Materialize?

They were recommended to our e-commerce director, and then I started working with them directly. 

What is the status of this engagement?

We've been working with them since March 2018 and launched the most recent website in May 2019, but they continue to work with us to add new features and improve the overall customer experience. 

What evidence can you share that demonstrates the impact of the engagement?

The new website Materialize built is now our top-performing site across the company. Compared to previous developers we've worked with on our other sites, Materialize's quality of work is exponentially better. They've improved the shopability and user experience of all our existing sites, which has helped increase leads by 10–15 times. 

How did Materialize perform from a project management standpoint?

They're fantastic to work with all-around–very responsive and communicative. They're quick to work on any roadblocks that come up and transparent about what they're working on. Their processes are simple and they've made us feel like we're all on the same team throughout the engagement. 

What did you find most impressive about them?

Their level of communication and transparency is unlike anything I've ever experienced. As stressful and daunting of a task as building a website can be, they made the whole process relatively seamless. In addition to bringing our ideas to life, they also built a site that's helped us attract new customers and been very responsive throughout the engagement.

Are there any areas they could improve?

I can't think of anything.

Do you have any advice for potential customers?

Keep all lines of communication open and be as transparent as possible.

Introduce your business and what you do there.

I’m the chief marketing officer of Silicon Beach, which is a substance abuse and mental health treatment facility. We supply 24-hour staffing to house clients, provide clinical care, and offer psychiatric intervention. Our goal is to help clients recover from whatever ailments they’re dealing with.

What challenge were you trying to address with Materialize?

We wanted to redesign our previous website.

What was the scope of their involvement?

We originally expected them to redesign our existing site, but their developers observed that it was built from a low-quality template and would be challenging to update. They ended up creating the new site from scratch instead. In terms of design, our team looked at some of our competitors’ sites for ideas and then Materialize gave us additional suggestions on what might look good or offer the best functionality.

The site is structured similarly to our old one, with a top menu that leads users to different services. The developer also added insurance verification buttons that allow users to upload photos of their insurance IDs. On top of that, the site allows users to contact our organization directly, and those messages will route directly to my account.

The site is mostly developed now, but the project’s still ongoing because it’s been hard to find a content writer to get the pages ready for publication, so they’re waiting on us for that.

What is the team composition?

There was one developer who worked on our project.

How did you come to work with Materialize?

I’ve known the developer for a while, so we decided to try their services. They’ve delivered on everything they promised.

How much have you invested with them?

We spent somewhere between $10,000–$50,000.

What is the status of this engagement?

The project started in January 2019 and it’s ongoing.

What evidence can you share that demonstrates the impact of the engagement?

Our site isn’t live yet, but we’ve been able to beta test it. Everything looks good so far and the load speed is noticeably improved over our old site. They’ve also worked with our SEO manager to ensure that all the necessary information is set up correctly.

How did Materialize perform from a project management standpoint?

Despite the initial challenge with our old code, they delivered the new site slightly ahead of schedule and were easy to communicate with by phone and text. The developer was highly responsive whenever we needed to discuss the site or make changes, and they deployed Google Drive well in order to collaborate with us throughout the project.

What did you find most impressive about them?

They’re friendly and communicate well, and the work is top-notch.

Are there any areas they could improve?

I can’t think of anything about the process that I’d want to change.

Do you have any advice for potential customers?

Go in with a sense of what you want to accomplish. They’re good at guiding you toward your goals and will ensure that you get everything done, but it will help if you already have a general vision for your final product or goal.